Terms & Policies
Thanks for your interest in our products.
As a small family owned business, we manufacture package and ship our products in-house and ship them directly from our headquarters. Please allow about 5-10 business days for most orders to arrive unless an expedited shipment is requested. If it’s more convenient, clients are always encouraged to pick up their orders personally here at our headquarters in Skowhegan.
Our staff takes the time and materials required to ship our products safely all over the US and Canada. Our larger items are packed in handcrafted crates designed by our builders specifically for our products, with the necessary shrink wrapping, padding and support required for our products to arrive in the same condition they are in when they leave our shop. Our team tracks every shipment and always follows up with our clients to ensure the delivery is made on time.
Lead time for our prefabricated models vary depending on the season and our schedule. Please contact our team directly about lead time for production on all our turnkey models. With any turnkey or mobile oven sale, we offer a purchase and sale agreement for our clients. This agreement warranties our oven cores for one year and guarantees timeframes and payment terms.
If our clients are, for any reason, unhappy with the product they purchased, we do accept returns. For all returns, Maine Wood Heat requires a 25% restocking fee. Customers must call ahead within 15 days of the purchase date before sending back any items.
All of our Le Panyol oven cores and manufactured products are warrantied for one year. We offer a 10-year limited warranty on our copper and corten steel oven domes. Instructions and manuals are sent with all of our products to ensure they are installed and used properly.